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Common Questions
Yes! We’re pleased to offer standard shipping at no additional cost. Our free shipping typically takes 7-10 business days for delivery, depending on the destination and any potential delays.
Yes, we do! You can select Express Shipping at checkout for faster delivery. This option usually delivers within 5-7 business days without delays. Additional charges may apply for this service.
Orders are typically processed within 1-3 business days. Once your order is processed, you'll receive a confirmation email with tracking details.
We offer a variety of secure payment options to make your shopping experience easy and convenient. You can pay using Visa, Mastercard, American Express, and Union Pay. We also accept Apple Pay and Google Pay for fast, secure mobile payments. Additionally, we offer Klarna, allowing you to buy now and pay later in installments. Simply select your preferred payment method at checkout!
Absolutely. Once your order ships, we’ll send you a tracking number via email. You can use this to monitor your package’s progress right to your doorstep.
While we strive to meet the estimated delivery times, sometimes delays can occur due to factors beyond our control, such as customs clearance or carrier delays. If your order is delayed, please don’t hesitate to reach out to our customer service team for assistance.
If you’re not completely satisfied with your purchase, you can initiate a return within 14 days of receiving your order. Please ensure items are unworn, unwashed, and in their original condition.
To start a return, contact our customer service team with your order details. We’ll provide instructions on how to send the item back. Once we receive the return, we’ll process your refund or exchange.
We aim to process orders as quickly as possible, so if you need to make a change or cancel your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request, but once an order is shipped, changes may no longer be possible.
Our support team is here to help! You can reach us via contact@hstlr.net or through our online contact form. We typically respond within 24 hours on business days.
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